CJA operates on a set of core principles that influence everything we do.
- 1. ANALYSIS
- Meaningful analysis is what we believe in and what we do best. Analysis is vital for planning successful change efforts in organizations. Knee-jerk change efforts that result from faulty impressions or incorrect assumptions often fail. Questioning routine practices, while often controversial, is essential.
- 2. INCLUSIVENESS
- History teaches us that change efforts that exclude internal and external stakeholders are unlikely to succeed.
- 3. TAILORING AND CUSTOMIZATION
- The most effective innovations are those that are tailored or customized to the specific and unique characteristics of each problem. Copying innovations from other jurisdictions is often ineffective and sometimes even counterproductive.
- 4. EVALUATION AND ASSESSMENT
- Implementing effective change means evaluating and assessing the change effort at every stage, generating feedback from employees, clients, and other stakeholders, and then adapting as necessary.
As external consultants, we seek to learn about our clients: their worldview, their environment, their frustrations and accomplishments, their sources of embarrasment and their sources of pride. We work with them as partners at every step in the process. Avoid at all costs any consultant who makes recommendations about your organization without taking the time to learn about it first!